For designer cake orders, people usually order 2 weeks to a month in advance. We recommend giving us at the very least 1 week’s time, but if you have less than that, let us know and we’ll see how we can help!
Standard cake orders usually require a much shorter turn-around time (eg, 2 days). We can even do same-day deliveries*!
Oh dear, we’re so sorry to hear this! Please reach out to our friendly customer success team and we’ll get to you shortly. We reply fastest over WhatsApp, and we typically reply within maximum 1 hour.
We will postpone all orders as credit from cancellation. Simply inform us on the next tentative date of celebration and we will arrange accordingly.
If your delivery date is more than 1 week away from cancellation date, you can help keep 100% of your dollar amount in credits with us that you can use for future orders/celebrations.
For orders 4 days to a week - There is a 50% cancellation charge and 50% credit.
For orders 3 days or less before delivery date - there is a 100% cancellation charge.
Nevertheless, we understand every situation is different and we’ll do our best to help.
A generic Shou zi topper in red with no customisation and change of colours.
Picture is for design reference only. You may convert it to a single or double tier, or to another color. Our bakes are made by hand - do expect slight variation to the actual product delivered. Variation may especially occur when cake in sample image provided is of a different size or tier.
Flexible Cancellation
View Policy
Order and Cancellation
For designer cake orders, people usually order 2 weeks to a month in advance. We recommend giving us at the very least 1 week’s time, but if you have less than that, let us know and we’ll see how we can help!
Standard cake orders usually require a much shorter turn-around time (eg, 2 days). We can even do same-day deliveries*!
Oh dear, we’re so sorry to hear this! Please reach out to our friendly customer success team and we’ll get to you shortly. We reply fastest over WhatsApp, and we typically reply within maximum 1 hour.
We will postpone all orders as credit from cancellation. Simply inform us on the next tentative date of celebration and we will arrange accordingly.
If your delivery date is more than 1 week away from cancellation date, you can help keep 100% of your dollar amount in credits with us that you can use for future orders/celebrations.
For orders 4 days to a week - There is a 50% cancellation charge and 50% credit.
For orders 3 days or less before delivery date - there is a 100% cancellation charge.
Nevertheless, we understand every situation is different and we’ll do our best to help.
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