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In the unlikely event of cancellation, we'll do our best to see what we can do to help your situation. But as with all cancellation policies, here's our take:
For any cancellation enquiries, please whatsapp us at 6588623327
For designer cake orders, people usually order 2 weeks to a month in advance. We recommend giving us at the very least 1 week’s time, but if you have less than that, let us know and we’ll see how we can help!
Standard cake orders usually require a much shorter turn-around time (eg, 2 days). We can even do same-day deliveries*!
Oh dear, we’re so sorry to hear this! Please reach out to our friendly customer success team and we’ll get to you shortly. We reply fastest over WhatsApp, and we typically reply within maximum 1 hour.
All our classic cakes are about 2” inches in height : * 6 inches Classic (5 - 8 pax) * 8 inches Classic (8 - 12 pax) * 10 inches Classic (15 - 20 pax)
Our cakes are 50% lower in sugar than regular customized cakes. They may contain traces of nuts, peanuts coming from our ingredients' factories... We use Halal certified ingredients but not Halal Certified yet.. Our Pandan Ondeh Ondeh cake is vegetarian friendly !
Here is a generic list of what our cakes contain: - Pandan Ondeh Ondeh from Singapore, - 34% fat European Whipping Cream, - Premium European Lactic Butter, - Belgian Dutch-Processed Cocoa Powder, - Vanilla Flavouring
It is best to place the cake into the fridge upon arrival of delivery, you can take it out 30 mins before celebration so the cake tastes moist! Cake will be good for 2-3 days in refrigeration after delivery.
Your cake will arrive in one of our cake boxes, their sizes vary. The cake boxes are measured in inches : Width x Depth x Height. Classic cakes boxes: * 6” inches: 8 x 8 x 6 * 8” inches: 10 x 10 x 6 * 10” inches: 12 x 12 x 8
There are a few delivery options for you: * Flexi Delivery (between 9am and 6:30pm)- $9.90 * Regular Delivery (3 hour range between 9am and 6pm) - $15.00 * Specific timing delivery (1 hour range between 9am and 6pm) - $35 * Early delivery (8am-9am) and late delivery (7pm-8pm) - $45 Self-collection at our location (9am - 5pm, Daily) is also an option: Level 1 reception, 218 Pandan Loop, Xpace, Singapore 128408