Upon checking out, you can choose the time slots 9am-1pm, 12pm-4pm, 3pm-6:30pm.
Frequently Asked Questions
Storage and Delivery
When are your delivery time slots?
What happens if I need my cake at a specific timing?
If you need it in a narrower time range, we can deliver in a 1 hour frame between 9-6pm at an additional $35
How much do you charge for your door-to-door delivery service?
If your order falls below $150.00, there are a few options for you:
- 1. Flexi Delivery - $9.90 (We will come anytime between 9-630pm)
- 2. Regular Delivery - $15.00 (We will come between your preferred 3 hour range between 9am-6pm)
- 3. Specific timing delivery (any 1 hour range between 9am to 6pm) - Flat rate $35
P.S. If your delivery address is to a hotel, chalet or office building, we send to the nearest car pick up/drop off area and our delivery person will call prior to delivery
What happens if cake is delivered but nobody’s home?
For any failed delivery, we will contact the receiver to see if we can make other arrangements, eg. leave with guard or neighbour. If all else fails, we will make arrangements to do a second delivery attempt at additional $15.00, or arrange for self collection.
Where can I self-collect the cake? Where are you located?
Our complete address:
Level 1 reception, 218 Pandan Loop, Xpace, Singapore 128408
Opening hours: 10am - 5pm, Daily
How do I store the cake upon receipt?
For fresh cream cakes, please store the cake in the refrigerator at all times. It should last out of the fridge for about 1 hour.
For buttercream cakes, please keep refrigerated whenever possible, but if not, it should last in an air-conditioned room for about 2-3 hours. Buttercream cakes taste best when thawed 30mins-1hour upon taking out of refrigeration.
Our cake tastes best within 48 hours from the receipt of your cake. We recommend all cakes to be stored in the chiller compartment of the refrigerator for a maximum of 2 days.
What's the dimensions of your cake box?
Depending on what you purchased, different cake sizes have different box dimensions. Please check with our friendly customer service if you're worried about refrigeration space!
How do I cut a tall two-tiered cake?
Cutting a cake doesn’t have to be intimidating or messy. We actually did a video on how to cut taller cakes/double-tiered cakes!
If you have fondant items or decor on your cake, you can remove it from the cake before cutting, that’ll make your job a lot easier!
All recommended pax serving are approximations only. The estimated serving size is 2-3” length by 1” width by 3.5-4” height.
What if I did not collect my order? Will I be refunded?
If no one is present to collect the order at the time of delivery, we will call the number provided in the order and will wait for a maximum of 10 minutes. If no one is present to receive the cake at the time of delivery, the recipient will have the option of re-delivery (additional $35, subjected to availability) or self-collection up to 2 days after the original time of delivery. After 2 days, the cake will be disposed of. Refunds and exchanges are not available in such situations.
What if the cake I had ordered turned up damaged?
We highly encourage you to check the condition of the cake before acceptance. If the cake is damaged at the point of delivery, kindly contact the number stated in the site and we will make alternative arrangements for you. Whatever happens, do contact our friendly customer service and we’ll do our best to help you!
