In the unlikely event of cancellation, we'll do our best to see what we can do to help your situation. But as with all cancellation policies, here's our take:

• As long as we have not started any preparation on your order (1 week or more to delivery date) - We'll refund 100% store credits with no expiry OR can do a 90% cash refund (the 10% is charged on our merchant's end)
• If we have started some preparation (3 days - 1 week to delivery date) - We'll refund 70% store credits with no expiry.
• If we are already in progress for your cake ( 3 days or less) - Our policy says 100% cancellation charge // no refund, but we'll do our best to help you given whatever situation, as we know it's likely due to unforeseen circumstances.

For any cancellation enquiries, please whatsapp us at 6588623327

For designer cake orders, people usually order 2 weeks to a month in advance. We recommend giving us at the very least 1 week’s time, but if you have less than that, let us know and we’ll see how we can help!

Standard cake orders usually require a much shorter turn-around time (eg, 2 days). We can even do same-day deliveries*!

Oh dear, we’re so sorry to hear this! Please reach out to our friendly customer success team and we’ll get to you shortly. We reply fastest over WhatsApp, and we typically reply within maximum 1 hour.