For designer cake orders, people usually order 2 weeks to a month in advance. We recommend giving us at the very least 1 week’s time, but if you have less than that, let us know and we’ll see how we can help!

Standard cake orders usually require a much shorter turn-around time (eg, 2 days). We can even do same-day deliveries*!

Oh dear, we’re so sorry to hear this! Please reach out to our friendly customer success team and we’ll get to you shortly. We reply fastest over WhatsApp, and we typically reply within maximum 1 hour.

We will postpone all orders as credit from cancellation. Simply inform us on the next tentative date of celebration and we will arrange accordingly.

• If your delivery date is more than 1 week away from cancellation date, you can help keep 100% of your dollar amount in credits with us that you can use for future orders/celebrations.
• For orders 4 days to a week - There is a 50% cancellation charge and 50% credit.
• For orders 3 days or less before delivery date - there is a 100% cancellation charge.

Nevertheless, we understand every situation is different and we’ll do our best to help.