Flexi Delivery available from $9.90, or get FREE island-wide delivery when you spend $150 or more!
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COMMON QUESTIONS ABOUT OUR CAKES

COMMON QUESTIONS ABOUT OUR CAKES

Storage and Delivery

When your total order value is $150 and above, delivery is free (3 hour range delivery, 9-6pm)

If your order falls below $150, there are a few options for you:

  1. Flexi Delivery - $9.90 (We will come anytime between 9-630pm)
  2. Regular Delivery - $15.00 (We will come between your preferred 3 hour range between 9-6pm)
  3. Early Delivery 8-10am - Flat rate $35
  4. Specific timing delivery (1 hour range) - $35 (Latest 5-6pm)

* If your delivery address is to a hotel, chalet or office building, we send it to the nearest car pick up/drop off area and our delivery person will call prior to delivery.

* If your delivery address is to a restaurant, please leave the name of the table booked under, so we can leave the cake under your name.

Our complete address:

369 Sembawang Road #01-03 Sembawang Cottage (S) 758382
District: Sembawang/Yishun
Opening hours: 10am - 5pm, Daily

* We’re located right next to McDonalds' at Sembawang Cottage. If you’re driving, take the right lane (don’t follow the Drive-Thru queue) and park at the carpark right below. We’re at #01-03!

For fresh cream cakes, please store the cake in the refrigerator at all times. It should last out of the fridge for about 1 hour.

For buttercream cakes, please keep refrigerated whenever possible, but if not, it should last in an air-conditioned room for about 2-3 hours. Buttercream cakes taste best when thawed 30mins-1hour upon taking out of refrigeration.

Our cake tastes best within 48 hours from the receipt of your cake. We recommend all cakes to be stored in the chiller compartment of the refrigerator for a maximum of 2 days.

Depending on what you purchased, different cake sizes have different box dimensions. Please check with our friendly customer service if you’re worried about refrigeration space!

If no one is present to collect the order at the time of delivery, we will call the number provided in the order and will wait for a maximum of 10 minutes. If no one is present to receive the cake at the time of delivery, the recipient will have the option of re-delivery (additional $35, subjected to availability) or self-collection up to 2 days after the original time of delivery. After 2 days, the cake will be disposed of. Refunds and exchanges are not available in such situations.

We highly encourage you to check the condition of the cake before acceptance. If the cake is damaged at the point of delivery, kindly contact the number stated in the site and we will make alternative arrangements for you. Whatever happens, do contact our friendly customer service and we’ll do our best to help you!

Product

We use Halal certified ingredients, no pork or lard and have Muslim employees, but we are yet to be Halal certified.

We generally do not use alcohol in any of our cakes, unless the cake calls for gold painting, or alcohol bottle as decor (we will throw the alcohol in the bottle away).

If the place you’re ordering requires the cakes to be halal certified, what we can do is to provide a list of ingredients we use - if that helps!

Click here for our flavour chart!

Mini, standard and customised cakes have different sizes and dimensions. Click here for a comprehensive size chart!

All eggs used in our cakes have been cooked thoroughly to avoid the risk of salmonella contamination.

A one-time use birthday knife and one long gold candle will be provided with every cake delivery.

Good news! Our cakes are 30-50% lower in sugar than regular cakes, so you and your family (especially kids or diabetic patients) can enjoy them guilt-free when in moderation.

We do not offer cakes for tasting. However, you can purchase our Standard Bento Cakes (RSP $22.90) before deciding to purchase a full cake from us!

Images are meant to be guidelines for cake crafting. Here in our kitchen, we never guarantee an exact replication of a reference photo provided for practical purposes (Eg. colors on photos may look more vibrant due to color editing and lighting). We would also love to take this chance to craft a unique cake for your celebration, and not recreate another baker’s work, or even our own previous piece.

However, if you feel uncertain about the cake you designed, feel free to have our friendly customer service do a sketch for you, so you can visualise better and see if you’d like to make any further changes.

Yes, definitely! Fillings are in the middle, and the outer of the cake is coated with vanilla buttercream.

Structure is vital in tiered cakes, as they are heavier and require support, or they may not be able to hold. Do remove the structural items in the cake before consumption. They are food safe but not edible.

We do not make fondant cakes for the following reasons:

Our recipes have been engineered to be light and moist, and it may not be able to support the structure of the heavy fondant. Fondant is essentially sugar, and it has to be kept in an air-conditioned room at all times. Coming into contact with refrigeration or Singapore’s humid weather will cause it to melt or become shiny/sticky.

We only use low sugar buttercream with our cakes and they are 50% lower in sugar than regular customized cakes. Decorations will be made with fondant or toys, depending on the design.

We surely do! Check this link out - https://bobthebakerboy.com/dessert-box-delivery

We have various gifting options that will certainly match your budget. Our friendly customer success executives will help you with this, simply email [email protected] or Whatsapp +65-94994015!

What we will need is a csv./excel file of your recipient details and we’ll take the rest from there.

Our cakes contain dairy, butter, and eggs. Some toddlers may have allergies to them and react with rashes. We recommend our cakes for children 2 years and above!

Order and Cancellation

For designer cake orders, people usually order 2 weeks to a month in advance. We recommend giving us at the very least 1 week’s time, but if you have less than that, let us know and we’ll see how we can help!

Standard cake orders usually require a much shorter turn-around time (eg, 2 days). We can even do same-day deliveries*!

We will postpone all orders as credit from cancellation. Simply inform us on the next tentative date of celebration and we will arrange accordingly.

  • If your delivery date is more than 1 week away from cancellation date, you can help keep 100% of your dollar amount in credits with us that you can use for future orders/celebrations.
  • For orders 4 days to a week - There is a 50% cancellation charge and 50% credit.
  • For orders 3 days or less before delivery date - there is a 100% cancellation charge.

Nevertheless, we understand every situation is different and we’ll do our best to help.