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FREQUENTLY ASKED QUESTIONS ABOUT OUR CAKES

FREQUENTLY ASKED QUESTIONS ABOUT OUR CAKES

Storage and Delivery

Upon checking out, you can choose the time slots 9am-1pm, 12pm-4pm, 3pm-6:30pm.

If you need it in a narrower time range, we can deliver in a 1 hour frame between 9-6pm at an additional $35!

If your order falls below $150.00, there are a few options for you:

  1. Flexi Delivery - $9.90 (We will come anytime between 9-630pm)
  2. Regular Delivery - $15.00 (We will come between your preferred 3 hour range between 9am-6pm)
  3. Specific timing delivery (any 1 hour range between 9am to 6pm) - Flat rate $35

P.S. If your delivery address is to a hotel, chalet or office building, we send to the nearest car pick up/drop off area and our delivery person will call prior to delivery

For any failed delivery, we will contact the receiver to see if we can make other arrangements, eg. leave with guard or neighbour. If all else fails, we will make arrangements to do a second delivery attempt at additional $15.00, or arrange for self collection.

Our complete address:

218 Pandan Loop #05-06 Singapore 128408
Opening hours: 10am - 5pm, Daily

For fresh cream cakes, please store the cake in the refrigerator at all times. It should last out of the fridge for about 1 hour.

For buttercream cakes, please keep refrigerated whenever possible, but if not, it should last in an air-conditioned room for about 2-3 hours. Buttercream cakes taste best when thawed 30mins-1hour upon taking out of refrigeration.

Our cake tastes best within 48 hours from the receipt of your cake. We recommend all cakes to be stored in the chiller compartment of the refrigerator for a maximum of 2 days.

Depending on what you purchased, different cake sizes have different box dimensions. Please check with our friendly customer service if you’re worried about refrigeration space!

Cutting a cake doesn’t have to be intimidating or messy. We actually did a video on how to cut taller cakes/double-tiered cakes!

Here you go!

If you have fondant items or decor on your cake, you can remove it from the cake before cutting, that’ll make your job a lot easier!

All recommended pax serving are approximations only. The estimated serving size is 2-3” length by 1” width by 3.5-4” height.

If no one is present to collect the order at the time of delivery, we will call the number provided in the order and will wait for a maximum of 10 minutes. If no one is present to receive the cake at the time of delivery, the recipient will have the option of re-delivery (additional $35, subjected to availability) or self-collection up to 2 days after the original time of delivery. After 2 days, the cake will be disposed of. Refunds and exchanges are not available in such situations.

We highly encourage you to check the condition of the cake before acceptance. If the cake is damaged at the point of delivery, kindly contact the number stated in the site and we will make alternative arrangements for you. Whatever happens, do contact our friendly customer service and we’ll do our best to help you!

Product

We use Halal certified ingredients, no pork or lard and have Muslim employees, but we are yet to be Halal certified.

We generally do not use alcohol in any of our cakes, unless the cake calls for gold painting, or alcohol bottle as decor (we will throw the alcohol in the bottle away).

If the place you’re ordering requires the cakes to be halal certified, what we can do is to provide a list of ingredients we use - if that helps!

Unfortunately, it does seem like some of our ingredients do come from factories that also contain or prepares nuts, hence there might be a chance of cross contamination.

Therefore, we do not recommend the having our bakes if an allergic reaction may be caused, for the consumer's safety.

We hope that this helps and deeply apologise for any trouble caused.

Click here for our flavour chart!

All our cakes are made less sweet but our Signature 55% Belgian Chocolate Cake and Light Japanese Strawberry Shortcake flavours are the most suitable for diabetics as they have very little added refined sugar!

Check out our Classic Cupcakes, Customised Cupcakes and Mini Cupcakes collection here. Aren’t they perfect for gifting, or simply for breakfast?!

Mini, standard and customised cakes have different sizes and dimensions. Click here for a comprehensive size chart!

You can select 2 flavors as long as:

Your cake is a double tiered & 6” by 9” (5kg) or bigger

If it is 5+8” (3kg) double tiered and smaller, you can select 1 flavor, or top up $15 for two flavors. The additional $ is to cover for wastage from small batch preparation. Single tier cakes are available with 1 flavor only. We seek your understanding on that!

If yours is a three tiered cake 4+7+10” and smaller, you can pick 2 flavors. Anything bigger and feel free to pick 3 flavors.

Here are our mini collection!

1) Mini cakes - Suitable for 2-4pax

2) Bento cakes - suitable for 1-2 pax (Standard/Korean)

They cannot be customised but we can accomodate slight color changes. Feel free to change the message above to your own and indicate under "notes".

The fastest way is to purchase it via the link over here:

Classic Bento Cakes

Korean Bento Cakes

Mini Cakes

The smallest customisable cake size for money pulling will be. 6 inch single tier (good for 6-10 pax)!

Do also take note that these few options are not available for money pulling due to structural issues:

  1. Standard Bakes
  2. Mini Cakes/Bento Cakes
  3. Crown cake
  4. Champagne cake
  5. 3D cakes
  6. Money bag cakes - need to be at least 7" and above.
  7. Double tiered cakes need to be at least 6+9 inch double tiered, 5 kg.

Our money pulling cakes is additional $40 for the mechanism and starts $158 for a 1kg cake (because of the additional work needed to install the money pulling mechanism - we do it such that very little cake is wasted)

For the denominations, simply mix and match your denominations amongst $2, $10 & $50 for a maximum of 25 notes and inform us. That will be paid separately from the cake!

Our photo printed cake are 6" (4-6 pax) $88, 8" (6-10 pax) $128, 10" (10-20 pax) $178

The fastest way to purchase is here

Then attach an image you want to print on. As for resolution, if it looks sharp on your phone, it'll be good enough for printing. Just make sure it's cropped round!

If your photo needs editing before sending, you can either edit before purchase, or approach our team at +65-94994015, we will help you with the photo editing at additional $30!

We for now do not carry vegan cakes or eggless cakes.

We however do have vegetarian cakes. Our vegetarian cake flavours contain egg and dairy. They do not contain gelatin or rennet.

Here are our vegetarian friendly flavours:

  • Sea Salt Salted Caramel
  • Cookies and Cream
  • Signature Pandan Ondeh Ondeh

If you have a theme cake or an image of a cake that you would like to replicate, please whatsapp our customer success team at +65-94994015! We’ll provide you with cake suggestions over there and give you a non-obligatory quotation breakdown.

If you have a budget, we can even see how we can tailor make your cake to suit your needs.

Our team can make magic happen for you!

All eggs used in our cakes have been cooked thoroughly to 60 degrees to avoid the risk of salmonella contamination.

A one-time use birthday knife and one long gold candle will be provided with every cake delivery.

Good news! Our cakes are 30-50% lower in sugar than regular cakes, so you and your family (especially kids or diabetic patients) can enjoy them guilt-free when in moderation.

We do not offer cakes for tasting. However, you can purchase our Standard Bento Cakes (RSP $22.90) before deciding to purchase a full cake from us!

Yes, definitely! Fillings are in the middle, and the outer of the cake is coated with vanilla buttercream.

Structure is vital in tiered cakes, as they are heavier and require support, or they may not be able to hold. Do remove the structural items in the cake before consumption. They are food safe but not edible.

We do not make fondant cakes for the following reasons:

Our recipes have been engineered to be light and moist, and it may not be able to support the structure of the heavy fondant. Fondant is essentially sugar, and it has to be kept in an air-conditioned room at all times. Coming into contact with refrigeration or Singapore’s humid weather will cause it to melt or become shiny/sticky.

e only use low sugar buttercream with our cakes and they are 50% lower in sugar than regular customized cakes. Decorations will be made with fondant or toys, depending on the design.

For fondant figurines, it is best to store it in an air-tight container and avoid direct sunlight as it might cause colours to fade.

Fondant can be kept as long as it is well maintained and kept dry (no moisture).

We surely do! Check this link out!

We have various gifting options that will certainly match your budget. Our friendly customer success executives will help you with this, simply email [email protected] or Whatsapp +65-90218370!

What we will need is a csv./excel file of your recipient details and we’ll take the rest from there.

Our cakes contain dairy, butter, and eggs. Some toddlers may have allergies to them and react with rashes. We recommend our cakes for children 2 years and above!

Order and Cancellation

For designer cake orders, people usually order 2 weeks to a month in advance. We recommend giving us at the very least 1 week’s time, but if you have less than that, let us know and we’ll see how we can help!

Standard cake orders usually require a much shorter turn-around time (eg, 2 days). We can even do same-day deliveries*!

Oh dear, we’re so sorry to hear this! Please reach out to our friendly customer success team and we’ll get to you shortly. We reply fastest over WhatsApp, and we typically reply within maximum 1 hour.

We will postpone all orders as credit from cancellation. Simply inform us on the next tentative date of celebration and we will arrange accordingly.

  • If your delivery date is more than 1 week away from cancellation date, you can help keep 100% of your dollar amount in credits with us that you can use for future orders/celebrations.
  • For orders 4 days to a week - There is a 50% cancellation charge and 50% credit.
  • For orders 3 days or less before delivery date - there is a 100% cancellation charge.

Nevertheless, we understand every situation is different and we’ll do our best to help.