FAQ

Common questions about our Cakes

Hello! if you've got more questions and we'll do our best to answer.

Standard Cakes

  • What is the weight of each cake?

  • Are your cakes Halal certified?

    Here, we use halal certified ingredients and our mixing bowls and utensils are used exclusively for baking and cake decorating. Some designs, however, may have liquor bottles as decor. If you are a muslim customer, please highlight to our team so we ensure there is no alcohol decor on your cake.

  • How do I store my cake?

    For fresh cream cakes, please store cake in refrigerator at all times. It should last out of fridge for about 1 hour.

    For buttercream cakes, please keep refrigerated whenever possible, but if not, it should last in air-conditioned room for about 2-3 hours. Buttercream cakes tastes best when thawed 30mins-1hour upon taking out of refrigeration.

    Our cake tastes best within 48 hours from the receipt of your cake. We recommend all cakes to be stored in the chiller compartment for a maximum of 2 days.

  • Does your cake contain raw eggs?

    All eggs used in our cakes have been cooked thoroughly to avoid the risk of salmonella contamination.

  • Will candles and knives be provided?

    One plastic knife and one long gold candle will be provided with every cake delivery.

  • Are your cakes sweet?

    Good news! Our cakes are 30-50% lower in sugar than regular cakes, so you and your family (especially kids or diabetic patients) can enjoy them guilt-free when in moderation.

  • If I prefer a cake flavour that is not stated in your list, would you be able to make it?

    Every cake flavour listed has gone through extensive testing before placing it up for order. If you have a cake flavor you’re crazy about and you really want it for your party, feel free to let us know and we will see what we can do. Additional charges will apply accordingly.

Customized Cakes

  • Will my cake look exactly like what I have ordered?

    Images are meant to be guidelines for cake crafting. Here at our kitchen, we never guarantee an exact replication of a reference photo provided for practical purposes (Eg. colors on photos may look more vibrant due to color editing and lighting). We would also love to take this chance to craft a unique cake for your celebration, and not recreate another baker’s work, or even our own previous piece.

  • I chose chocolate as my cake flavour, but I want my outer cake layer to be blue in color. Is it possible?

    Yes, definitely! Fillings are in the middle, and the outer of the cake is coated with vanilla buttercream.

    Click here for Flavors Available
  • Why are there bubble tea straws in your tiered cakes?

    Structure is vital in tiered cakes, as they are heavier and require support, or they may not be able to hold. Please remove the straws before consumption. The straws are food safe but not edible.

  • Do you make fondant cakes?

    We do not make fondant cakes for the following reasons:

    Our recipes have been engineered to be light and moist, and it may not be able to support the structure of the heavy fondant. Fondant is essentially sugar, and it has to be kept in air conditioned room at all times. Coming into contact with refrigeration or Singapore’s humid weather will cause it to melt or become shiny/sticky.

    We only use low sugar buttercream with our cakes and they are 30-50% lower in sugar than regular customized cakes. Decorations will be made with fondant or toys, depending on the design.

  • Can I customise my pastries color to my party when I purchase them ala-carte?

    You may customize only the macarons and cupcakes color. There are 6 colors to choose from for macarons, and you can pick 1 color for every 2 dozens purchased.

    Click here for Macaron Color Chart

    Cupcakes icing color are free to be customized by you, but customising means that any fudge toppings will be converted to vanilla buttercream so they can be coloured to your liking (*intended taste may be affected).

  • How long can I keep my cake and pastries out of refrigeration?

    For cakes covered in Chantilly cream – it must be refrigerated at all times.

    For customised cakes covered in buttercream, as far as possible, please keep cake in refrigeration and take it out for display for an hour (to defrost). If your fridge is not big enough, you may keep in air-conditioning 18-22 degrees. The cake will last out of fridge anywhere between 2-4 hours depending on ambient temperature. Sometimes, even if the place is air-conditioned (e.g. sports hall/chalets), the circulation is not ideal and the room may not be cold enough for it to last very long out of fridge.

  • Can I cancel my order?

    Cakes may be cancelled up to 2 weeks in advance or up to the progress we have finished your customised order (whichever is earlier). That means that should any fondant toppings, icing cookies or customised cake toppers been done prior to your cancellation, cancellation charge applies based on the work-in-progress. Cancellation charge may be up to 50% of cake order price quoted by us. If cakes are cancelled 3 days prior to your order, 50%- 100% cancellation fee applies.

Dessert Table

  • What are the dessert table themes that you offer?

    The themes we can do are limitless, but do take a look at our gallery to start off!

  • How long do you take to set up + tear down?

    Set Up: 1-1.5 hours
    Tear Down: 0.5-1 hour

  • How long can we have the dessert table for?

    Usually 3-3.5 hours

  • Is there surcharge if we were to extend the dessert table hours?

    Yes, Surcharge applies for the below: $50/hour (applies for after 9pm, before 9am and extension of usage beyond 3.5 hours)

  • What is included in the styling service?

    It includes Set-up, Tear down, Backdrop, Serveware, Props and Fairy Lights

  • Can we customise our pastries?

    Yes, you may change the *color of the Mini Cupcakes' cream and Macarons' shell! You may pick your macaron shell color for orders 2 dozens (24pcs) and up. Expect slight color variation from color chart due to monitor resolution differences, varying handmade batches etc.

    Click here for Macaron Color Chart

Delivery & Collection

  • I would like to self-collect my cake. Where can I do so?

    Here’s our shop location:

    Our full address: 18 Yishun Avenue 9 #02-19 (S)768897 Junction Nine Shopping Mall

    District: Yishun/Khatib Self collection timing: 10am - 6pm. We are closed on Tuesdays.

  • How do I handle the cake upon delivery?

    Please hold the bottom of the cake box securely and ensure cake is fully supported before lifting it off a surface or receiving it from the delivery person. This is to ensure the cake does not fall from the bottom. Our customised cake box comes in three detachable sections – the cover, body and base. These three parts are secured by tape so it is easy for you to remove them prior to the celebration. If you are self collecting, do note that our boxes do not come with a paper bag because it is essential you hold it by the bottom. not in a bag from the handle as it will damage the cake. We highly suggest avoiding public transport after cake collection.

  • Do you deliver? If so, what are your delivery charges?

    We deliver to all parts of mainland Singapore and Sentosa Island, as long as it is:

    $98 and above for all cakes and pastries (after using any discount coupons) Deliveries to restricted zones/shopping malls are subjected to a $5 additional delivery. Deliveries to Sentosa are also an additional $10.

    We deliver within a 2-3 hour time range, so if you need it specifically at a timing, OR before 9am/after 6pm, no problem at all! We will arrange for a separate vehicle to your place at a $30 additional. If your item falls below this amount, you may opt for self-collection at our store at the above address.

  • Are there additional charges for deliveries to specific locations?

    Yes. Deliveries to restricted zones and shopping malls are subjected to a $5 additional delivery due to ERP or parking charges. Deliveries to Sentosa is also an additional $10.

  • Can I request for delivery to be a specific timing?

    Delivery timings have a minimum grace period of 2 hours to ensure our delivery reaches your place in a timely manner. Specific timing deliveries (0.5 hours grace) or extremely early deliveries (before 10am) will be subjected to additional $30. Our deliveries end at 6pm sharp as the team needs to go back to rest... So please ensure there is adequate air-conditioning or fridge space at your place of celebration. We also do not recommend cake cutting to be any later than 830pm if you’re leaving it out.

    We deliver within a 2-3 hour time range, so if you need it specifically at a timing, before 9am or after 6pm, no problem at all! We will arrange for a separate vehicle to your place at a $30 additional. If your item falls below this amount, you may opt for self-collection at our store at the above address.

  • If I did not collect my order, will I be refunded?

    If no one is present to collect the order at the time of delivery, we will call the number provided in the order and will wait for a maximum of 10 minutes. If no one is present to receive the cake at the time of delivery, the recipient will have the option of re-delivery (additional $30, subjected to availability) or self-collection up to 2 days after the original time of delivery. After 2 days, the cake will be disposed. Refunds and exchanges are not available in such situations.

  • What if the cakes that I have ordered turn up damaged?

    Please check the condition of the cake before acceptance. We do not take responsibility of cakes damaged after acceptance of the cake. If the cake is damaged at the point of delivery, kindly contact the number stated in the site and we will make alternative arrangements for you.

Payment

  • How many days in advance may I place my order?

    We need minimum 2 days to a week to prepare your order, depending on the complication of your design. We recommend booking your slot with us as soon as you can, for we will close our orders once we are full!